June 23, 2021

Lettings agency criticised over ‘insensitive’ remarks to tenants about rent reductions

first_imgHome » News » COVID-19 news » Lettings agency criticised over ‘insensitive’ remarks to tenants about rent reductions previous nextCOVID-19 newsLettings agency criticised over ‘insensitive’ remarks to tenants about rent reductionsCase of Tower Quay properties and its negotiations with tenants within a block owned by three corporate landlords reveals the minefield agents face during the Coronavirus crisis.Nigel Lewis23rd April 202001,992 Views A lettings agency in East London has rejected criticism of its decision to tell tenants within a 170-apartment block it manages that they should pay full rent during the crisis because they are saving money by not paying for holidays, entertainment, travel, clothes and eating out.Tower Quay properties, which describes itself as having integrity and both good communications skills and customer service, has been investigated by The Guardian newspaper.This followed complaints by tenants at an apartment block on Somerford Grove in East London, who said they asked for a 20% rent reduction, and assurances that no tenant would be evicted during the crisis.Their letter was sent on behalf of a group of residents who had organised themselves into a tenancy association.Full rentBoth their requests were turned down, and Tower Properties told the tenants they should be able to afford to pay full rent. It also claimed that, because tenants were spending more time in their apartments, the landlord of the property expected it to suffer greater wear and tear.The association said their letter was an attempt to follow government guidelines, which direct landlords and tenants to work together to find solutions during the crisis.Tower Quay properties has been working with individual tenants, it has pointed out, offering one tenant a 20% rent reduction during May and June, if they paid full rent during July and August. The agency has apologised if its comment about holidays and clothes were construed as insensitive, but said they ‘were true’.The Negotiator has contacted Tower Quay for comment but has not received a response.Read more about Coronavirus.Tower Quay Properties Coping with coronavirus April 23, 2020Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021 Hong Kong remains most expensive city to rent with London in 4th place30th April 2021last_img

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